The owner-managed group operating under the umbrella brand DEFACTO X offers a comprehensive range of services in the complex field of Consumer Centricity. As an umbrella brand, DEFACTO X merges the expertise from three business fields:
SCIENCE & OPERATIONS, COMMUNICATION STRATEGY & CAMPAIGNS and DIGITAL PLATFORMS & SERVICES, with sites in Erlangen, Hamburg, Munich, Cologne, and Bonn.
More than ten years ago, Claus Schuster and Jan Möllendorf took over the direct marketing agency from Erich Schuster. With passion and pioneering spirits they brought much experience to the table and developed what is now the group of companies under DEFACTO X. From direct marketing via CRM to modern consumer centricity – our two managing shareholders are true pathfinders and will endeavor to be so in the future.
People are placed in the Center of all our activities, as only with motivated employees can we Realize the aims we strive to achieve for ourselves and our customers. Therefore, a living company culture is the basis of all of our successes, which means, an open communication culture in which everyone can develop their strengths and can engage themselves for the success of their work and their careers.
Strong values, passion, esteem, personal responsibility, readiness for challenges, and perseverance are -pillars for our company management team.